Summaries and Customer Reviews are supplied by Amazon.com

Average Customer Rating:

If you are implementing a KPI based reporting system buy this book	Customer Rating:
I read this book in order to get up to speed on KPI based reporting systems prior to implementing one. There are excellent suggestions and guidlines that steer you in the right direction. The authors writing style is excellent.

A Masterpiece

Customer Rating:

Getting your performance measures right is vitally important to the performance of your organisation and will mean the difference between success and failure. All too often I see organisations drown in a sea of useless measures (analysis paralysis) with no clear focus. Other organisations see measures as something only the bean counters should do. Providing a complete A-Z cookbook, this book sets the standard for any organisation developing their performance measures and will soon be recognised as the definitive work on this subject. For anyone wanting to develop a new set of measures or simply overhaul the existing set this book really is a must-read. If you only ever buy one book on performance measures - buy this one.